Frequently Asked Questions

You can change your web hosting package by using the contact us form or by simply purchasing a new hosting package from our website. You may also send an email to our accounting department at Please note that any billing discrepancies must be reported within 30 days of the invoice date.
With the environment in mind, we email electronic copies of invoices. Invoices are generated and sent via email 30 days prior to the expiry date of your hosting package, service or domain.
You can change your contact information by simply using the contact us form on our website.
Each of our web hosting plans carries a 30-day money back guarantee. If you are not completely satisfied with our services within the first 30 days of your contract, you will be given a full refund of the contract amount excluding any setup fees and overages. There are no refunds on prepaid amounts after the 30-day money back period has elapsed.

All cancellations must be processed on-line by using the contact us form as per the deadlines indicated; postal mail and fax notifications are not acceptable. Phone and email requests will not constitute acceptance of any cancellation. There are no refunds on dedicated servers.
Your hosting package will be renewed automatically to avoid any downtime. Invoices will be sent via email 30 days prior to the expiry date of your hosting package. If your payment method is by credit card and payment is declined, you will be contacted for new billing information.

We require notification of non-renewal by using the contact us form with a minimum of 30 days notice prior to your renewal date. Phone, fax or email notification is not acceptable. If you do not provide this notice, your account will be renewed and there will be no refunds.
Our team can help you select the best possible domain for your website project. In order to start the process, please fill out our hosting request form, and specify what your ideas are for a domain name. Our team will look at your preferences and come up with the best options for a domain name for your website.
Domains are automatically renewed 30 days prior to the expiry date of the domain. It is possible to cancel a domain even after it has been renewed by notifying us using the contact us form on our website up until the expiry date of the domain. In order to cancel a domain, it is preferable to notify us prior to 30 days before the expiry date of the domain.
There are two ways that you can transfer a domain to us.

1) You can provide us with the URL to your current registrar, as well as the username and password to login to the account used to manage your domain at this registrar. We can take it from there.

2) If you are not able to give us the username and password for the account that manages your domain at the current registrar, you can also unlock the domain and provide us with the transfer authorization code. You also have to make sure that the email specified for the admin contact is an address that you can still access to approve the transfer.

If you need help with the transfer process, our team is more than happy to walk you through the entire process.
If you have one of our premium Exchange based email accounts, you can easily access your email on the go by clicking here: Webmail Login. You must use your email address and password to login.
The most efficient way to receive technical support for our products and services is to use our online support system: Log a support request.

Our support team will work to resolve your issue, and provide you with any information you require in a very timely manner.
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